Job Details

Customer Service Advisor

  Job Title: Customer Service Advisor
  Location: Kensal Rise,W10
  Contract: Permanent - Full time
  Salary: Competitive + Bonuses
  Hours of work: Monday – Friday
  Department: Customer Service
  Reporting to: Customer Service Manager

Job purpose:

To be the first point of call for all customer and client related enquires using telecommunications and social media to provide the best customer service at all times.

Key responsibilities:

  • To ensure all calls are answered within three rings
  • To guarantee that customers and clients queries are followed up and concluded in a timely manner
  • To have a good understanding of the services that we provide in order to acquire new and continued business
  • To ensure information is adequately collated and stored on our bespoke Management Information System
  • To deliver all cross-department queries accurately and in a timely manner
  • To liaise with other departments such as commercial, operations and accounts in order to ensure all relevant logistics information is properly distributed
  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

Person specification:

  • 0 - 2 years of experience within Customer Service
  • Good level verbal and written communication skills
  • Good Office skills including MS Word and Excel
  • Strong problem-solving skills
  • The ability to meet deadlines
  • A good level of accuracy and attention to detail
  • Good interpersonal skills to work individually as well as part of a team
  • Committed, reliable and punctual
  • Conscientious work ethic


At eCourier we believe in making our customers happy. It's a simple premise for a business and one that has helped us become the fastest growing company in the logistics sector. Our proprietary technology has transformed a marketplace that hasn't had much to smile about since the 1970’s. So much so that our client list now includes some of the world’s largest and most well respected brands. All we ask everyone who works at eCourier to share our enthusiasm for delivering exceptional customer service and possess a desire to work as part of an effective team.

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