To be the first point of call for all customer and client related enquires using telecommunications and social media to provide the best customer service at all times.
To ensure all calls are answered within three rings
To guarantee that customers and clients queries are followed up and concluded in a timely manner
To have a good understanding of the services that we provide in order to acquire new and continued business
To ensure information is adequately collated and stored on our bespoke Management Information System
To deliver all cross-department queries accurately and in a timely manner
To liaise with other departments such as commercial, operations and accounts in order to ensure all relevant logistics information is properly distributed
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.
0 - 2 years of experience within Customer Service
Good level verbal and written communication skills
Good Office skills including MS Word and Excel
Strong problem-solving skills
The ability to meet deadlines
A good level of accuracy and attention to detail
Good interpersonal skills to work individually as well as part of a team
Committed, reliable and punctual
Conscientious work ethic
At eCourier we believe in making our customers happy. It's a simple premise for a business and one that has helped us become the fastest growing company in the logistics sector. Our proprietary technology has transformed a marketplace that hasn't had much to smile about since the 1970’s. So much so that our client list now includes some of the world’s largest and most well respected brands. All we ask everyone who works at eCourier to share our enthusiasm for delivering exceptional customer service and possess a desire to work as part of an effective team.